Imagine you are the Vice Chancellor of an Australian University, an extremely demanding job. You are approached by the Australian Human...

On a recent visit to Dubrovnik, Jill and I chanced upon a fish restaurant in the Old Port area – Riblji Restoran Proto. It was a serendipitous experience. Established in 1886, it is now owned by Mato Durovic, who has been a major influence in the hospitality business in Dubrovnik for fifty years. I have always admired well-run businesses. There is something exciting and satisfying about people working together to achieve the best they can. Proto was a fine example of this,